teams/services

Urgent Care Team (UCT).

Who we are

We offer rapid triage and assessment should someone contact us with serious self-harm, suicidal ideation, or present with acute mental health issues. We also offer out-of-hours support, as we are available for families to contact us directly 7 days a week, 10am-10pm. Between the hours of 8pm-10pm, the team offer a triage service only and can signpost you to suitable support.

As our name suggests, we aim to deliver urgent care with a rapid response to the needs of young people under 18 who reside in North Derbyshire (including High Peak). We are a team of mental health practitioners made up of different professional backgrounds, including nurses, social workers and occupational therapists, and we work as part of the wider CAMHS service.

What we do

We triage each referral to ensure that you are accessing the right service at the right time. If indicated, we offer a rapid assessment within 4 hours should you present with issues that are serious enough for us to see you quickly. The team are based at Chesterfield Royal Hospital, however will discuss with the family and carers the most appropriate place for the young person to be seen.

If you are in the Chesterfield Hospital emergency department we will see you there. We will also see you if you have been admitted to a different ward within the hospital.

We will respect your confidentiality at all times, unless we think you are a risk to yourself or others.

What happens in an assessment?

If we assess you, this means we will need to ask you some questions so we can decide what it is you may need to keep you safe and out of hospital. We will ask questions about your family and your background, but we will also ask you questions about what it is you would like to do and how you feel about your current situation.

Your point of view is very important to us, and we will ensure you have a clear voice in your assessment. After we have assessed you, it may be that we continue to see you for follow-up appointments. We can offer up to four follow-up appointments where we will continue to listen to what you would like support with and then create a plan together around how to achieve these goals. We will also continue to review your risk to yourself and others alongside what is helping to keep you safe at home.

Your first follow-up will be arranged, where possible, within 72 hours following your assessment, as such, it might be that you do not see the same person who completed your assessment, as the team work on a shift basis. We understand that it is important to some young people to see the same person and we will take that into consideration when booking your additional follow-up appointments.

How to get in touch